1 reviews | Active since Oct 2019
Switch not done on time
I joined avbob in 2019 because a friend referred me. However i got a better quote elsewhere and went to their offices on the 21/01/2021 to cancel and move over but i didn't get the assistance i expected.
However, i find it very odd that cancelation takes 7 to 10 business days and no one is willing to assist with providing me with a cancelation letter in order for me to resume cover with the alternative insurance company from where i left off.
Im very upset and disappointed that a big company such as avbob wants me to wait for them to decide whether to cancel my policy or not during this pandemic when everyone is at a risk of dying.
Your service is appalling!
Please cancel policy AL***X1 and AL***X0 and provide me with my cancelation letter asap.
Email to : ***
If i don't get a response in the next week, I'll be lodging a formal complaint with the ombudsman /fsb
We thank you for making us aware of your complaint and we will contact you as soon as possible to resolve the matter.
Kind Regards,
AVBOB Complaints Department
Best regards,
We thank you for making us aware of your complaint and we will contact you as soon as possible to resolve the matter.
Kind Regards,
AVBOB Complaints Department
Best regards,
We confirm that the policies has been cancelled as per your request.
Confirmation thereof has been sent to you.
Should you have any further enquiries in this regard please send an email to *** or a fax to ***.
Kind Regards,
AVBOB Complaints Department
Best regards,
We confirm that the policies has been cancelled as per your request.
Confirmation thereof has been sent to you.
Should you have any further enquiries in this regard please send an email to *** or a fax to ***.
Kind Regards,
AVBOB Complaints Department
Best regards,