Struggling to get cash payout of funds

My mother passed away last week Wednesday 17 May. I am trying to conclude the funeral arrangements in time for the funeral that will be taking place on Saturday 27 May 2023. I started the process well enough, but now I am waiting in vain for the immediate upfront payout of the cash portion. I received the R3000 on Saturday only and have since been waiting for the R5000 that was promised to be paid out on Friday 19 May, it is now 23 May and I have received no monies. I have to follow up every single day while dealing with my loss and doing the other funeral costs out of pocket. Is this the type of service we receive from Avbob while diligently paying our premiums every month on time?? I am very unhappy with this service. Your site, verbally, and on every electronic platform that you pay out immediately but now everything is 48 hours yet it is not even done within 48 hours. I was to receive the R3000 the same day I had to wait two days, I was to receive the R5000 in 48 hours it has been 5 days. What poor service is this that you give to your clients??? I am appalled and will alert everyone of the extremely poor service delivery Avbob has been giving me. How the hell am I supposed to arrange a funeral with my own money when I paid Avbob funeral policy premiums since 2013 on time!!

I expect to receive the funds in my account today/ immediately so that I can continue to arrange to bury my mother with dignity! I am extremely unhappy with Avbob services and will most probably decide to close off all my policies with them and alert everyone of this ****py service I received while trying to mourn my mother. The immediate payment promise of your funds does not apply. How can it be that one must use their own funds to pay for funeral arrangements when you have paid a policy for quite a few years so that you do not have to face the hassle of struggling when you need to bury your loved ones? Even if you opt to do a few things via Avbob and opt to do the others with the cash you need to receive from your funeral policy, I would expect that money to be paid out immediately upon conclusion of the services that they will handle on their side as we are not using them for everything but found a few cheaper options. That money should not be done out of your pocket but via your money that you need to get out from AVBOB, and here I reiterate, immediately. Why do I have to wait for the money to arrange a funeral? How can you get money afterward while you need it upfront do conduct the funeral?? Make it make sense, please. I need the funds to conclude the arrangements!