struggling to get any service from Avbob

Good day,

I have a funeral police with Avbob Policy Number: "AL ********** X0" for more than 10 years, never i had a problem with customer service. But from the 2nd April 2019 there is no good service from them.

I moved from Pretoria to Marble Hall and on the 2nd April 2019 i send clientcare@avbob an email to put a debit order on my police but they did not do it.

4th May 2019 i forward the same email to complaint department to assist me on the problem and to send me a banking account number to pay my funeral policy for the 2 months that there where no payment. Still no action from them.

6th May 2019 i forward all emails to the Ombudsman, yes he did reply back and inform me someone will assist me soon. I'm still waiting.

If that is the way they tread me then they must pay my money back that i paid for more than 10 years. I will get a funeral police with someone ells

Regards, Hester