Stop order payment but still owing the society

Policy number AL***X2 On 03 December 2021 mum passed away and request AVBOB to come fetch the body, on arrival they sent one person to collect the body. We were traumatize but we have to help the guy to wrapped mum and take over to the car.

On Monday 06 December 2021 visited the site to select coffin etc on arrival they review my policy and confirm I'm owing them R743.00 of which they deducted from the policy. Today on 15 March 2022 visited the site to update policy etc . The consultant confirmed that AVBOB is owing me . Another issue of consent is price increase of 5.5% that suppose to increase the policy value but it increasing on yearly basis on my payslip but the cover is still the same.

The service we receive from AVBOB is regrettable We requested to change the address but the system still use the renting address how I'm going to receive communication from them.

I joined the society during 2013 but is for first time loosing the family members

Note all communication must via email or sms @***

Thank you in advance

Phumelele