WJ
Wayne J
1 reviews | Active since Aug 2017
21 Dec 2023, 10:26
Stone cold *****s
My brother passed away on Sunday, 26 November 2023. I submitted my claim on Thursday, 30 November 2023. The agent in the call centre said I must email all the documents required which I did. They did not even phone back to tell me that they received it nothing. It was a very cold phone call with the agent. I am very disappointed in the service I have received and then they still has the audecity to debit my account again for a person that was buried on 2 December 2023.
I will never in my life recommend anyone to take out policies with you. Please just give me my money back.
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AVBOB Mutual Assurance Society's replyOfficial
22 Dec 2023, 10:11Dear Wayne,
We acknowledge your complaint and apologize for any inconvenience caused. We take your feedback seriously and are committed to resolving the issue promptly.
Our Team is currently reviewing your complaint and will get back to you as soon as possible. We appreciate your patience and understanding.
Kind regards,
AVBOB Complaints Team
We acknowledge your complaint and apologize for any inconvenience caused. We take your feedback seriously and are committed to resolving the issue promptly.
Our Team is currently reviewing your complaint and will get back to you as soon as possible. We appreciate your patience and understanding.
Kind regards,
AVBOB Complaints Team
Best regards,
AVBOB Mutual Assurance Society's reply22 Dec 2023, 10:11
Official
Dear Wayne,
We acknowledge your complaint and apologize for any inconvenience caused. We take your feedback seriously and are committed to resolving the issue promptly.
Our Team is currently reviewing your complaint and will get back to you as soon as possible. We appreciate your patience and understanding.
Kind regards,
AVBOB Complaints Team
We acknowledge your complaint and apologize for any inconvenience caused. We take your feedback seriously and are committed to resolving the issue promptly.
Our Team is currently reviewing your complaint and will get back to you as soon as possible. We appreciate your patience and understanding.
Kind regards,
AVBOB Complaints Team
Best regards,