So disappointed

<p>Good Day</p> <p>I have taken out a funeral policy from one of your agents. I have on more than one occassion asked for a copy of the policy document which i was told was going to be posted to me and now i have received nothing. I posted a message on face book on your page and sent a email via your web page until now I have heard nothing. Your service is bad and I will take my business else where. STOP deducting money from my account as you are quick to do so but cannot for fill your duties like posting a policy document what will still happen if something happen to the people insured on that policy? This is your fault even if i wanted to cancel this policy it is too late as I didnt even get to review it. So pay my money back into my account and STOP your debit order.</p>