Shocking customer service AL***x3/ ***/

The 1 star I gave is because there is no option to not give a star at all. Durban branch ripped of my family during the time of grief. We sent a claim through and we were told the monies would be deposited into the beneficiary's account, however, we were later told the money had been deposited to someone else, we have no idea who. I was told to log a complaint and that the issue would be resolved within 6 weeks. I than logged a complaint on the 18th of August 2020. Obviously it has been way over 6 weeks and I seem to be getting no joy with Avbob. It seems like Avbob took advantage of my aunt who is elderly and illiterate and you continue to do so. The person dealing with the complaint seems to be as clueless as we are. She informed me on Friday that the matter has been moved to claims, however, she does not know when the money will be deposited to the correct account. I have been sending countless emails and fruitless phone calls to Avbob. Really! the service you offer your clients is appalling. You pry on elderly grieving woman and offer no assistance at all when someone tries to resolve shananigans from your people. If you are willing sort out the issue please call me on *** or call the client, however it may need to be a person who speaks IsiZulu. The lady dealing with complaint was given permission to speak to my self regarding the complaint. Obviously the waiting has been too long. We need to put the matter to rest really. It shocking how you treat clients.