**** services

I cant believe I need to log a complaint of such a nature. This is really sad. Two weeks back we lost our mother. My father had two paid up policies with Avbob He never missed a payment not once. My mother passed away on the 24 February we then went the same day to Avbob in Mitchell’s plain. Things started off well they collected the body and then we spoke about funeral arrangements. We agreed on the price and my father signed a quote. The Thursday 26 February we get asked to come into the office we were then advised that the policy wont cover everything and the original amount that the funeral would have costed is no longer enough with the policy at the time the different in payment would have been little over four thousand rand the new quote shot up to close to ten thousand rand we had to now pay in when we asked how this could be they explained the cars and other stuff was not added and we can leave the quote as it was and just pay the difference. We insisted they add it to the documents they refused. We then called the call centre and was advised we qualify for a voucher of two thousand rand and that everything has to reflect on the quote at this stage it was clear the branch was trying to inflate the prices and make something out of it this branch has a reputation for doing this. We then decided to go with a different funeral home to do the funeral. Things went from bad to worse. They wanted to charge us for a coffin and other stuff we ended up paying One thousand six hundred rand for keeping the body and for the flowers. It is now the 10 of March and we have not received the money for the policy. According to the call centre the problem is with the branch that claimed they did the funeral where they did not. We have escalated the matter to the claims department the last person we spoke to is Nandi and she stated on a recorded line the money will be in no later than Monday 9 march. Currently we have received nothing. Bad enough we were **** to and mistreated but its inhuman for a company to refuse to pay someone out on a policy that was paid in full my mother’s funeral is done and dusted and yet we have to go through this nightmare just to get the money back for us to pay the people that did the funeral.

Please just pay the money that’s all we want so that we can pay the people

Wow disappointing services Mitchells plain branch should be investigated because they are providing shady services to people that can’t afford to pay loads of money