Service fee

I've been with avbob for 10 years now and I only got use their services in January when my mom passed.

I therefore request avbob services since I've got a funeral policy with them. On the day of burial services when provided as agreed. I was charged close to 9000 Rands for service fee which was not rendered. I've lodged a complaint about the matter up until today the matter hasn't been resolved and no feedback as to how far is my case. I kept on making numerous follow-ups but still no one bothered to come back to me. The only thing I was told is to wait for 6 weeks because that's their turn around time after I was the one asking how long do their processes take.

I am so sick of avbob. My mother was baried like a dog on that note I've never skipped a month of not paying my premiums to get such a bad service like, if I had a way I would cancel my policy with them but due to that fact that it's been year I'm with them and knowing that I won't get my premiums back. It was a day light ******* that was done by avbob to me. I want my money back and I will do everything in my power to fight justice even if I have to take you to court.