Service extremely poor no sense of urgency

Item: AVBOB Mutual Assurance Society
Rating: 1
Author: Niva B

Good day.

We are extremely disappointment we receiving from AFBOB Kroonstad branch, DN BOUWER *** had a cover for DE Maytham 1977-07-27 who passed away 28th of October 2022, however the policy had not reached the 6months trail therefore we need to pay cash, it Mondaay already at 14:30 went to the office to ask wehther they do not have the Notice of Death and Death certificate as yet. The response my daughter got was that they forgot. I had to pay R450 for the Notice of death to be made at a private docter instead to the public hospital where she was admitted regularly. I have never experienced such incompetency in my life with no sense of urgency at all.

DN Bouwer ***

A very unsatisfied customer.

Helpful (0)

Replies (2)

Niva B's updateReviewer Update

01 Nov 2022, 13:29

The time right now is 13:30, we still have not received paper work from for claims, I have sent an email with a complaint yesterday 15:00 with no response nobody called. They refuse to give me the managers number.

Niva B's update01 Nov 2022, 13:29

Reviewer Update

AVBOB Mutual Assurance Society's replyOfficial

02 Nov 2022, 12:43

Dear Niva B,

We thank you for making us aware of your complaint and we will contact you as soon as possible to resolve the matter.

Kind Regards,

AVBOB Complaints Department

AVBOB Mutual Assurance Society's reply02 Nov 2022, 12:43

Official

Dear Niva B,

We thank you for making us aware of your complaint and we will contact you as soon as possible to resolve the matter.

Kind Regards,

AVBOB Complaints Department