AL
Anjelicia L

1 reviews | Active since Jan 2018

31 May 2018, 10:55

Refusing to cancel my policy

I sent a email to avbob 2 weeks ago requesting a cancellation for my policy. No one contacted me. Today someone from the cancellations department Pulane she said sarcastically said she will not cancel the policy. I must write a letter as I signed up with a broker. I work with insurance I will never work through a broker so that's the reason she will not break any rules as she follows what she has been thought to do. I don't care about a refund just cancel this policy

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Replies (2)
AVBOB Mutual Assurance Society
AVBOB Mutual Assurance Society's reply31 May 2018, 13:57
Official

Dear Anjell,

We thank you for making us aware of your complaint and we will contact you as soon as possible to resolve the matter.

Kind Regards,

AVBOB Complaints Department

AVBOB Mutual Assurance Society
AVBOB Mutual Assurance Society's reply04 Jun 2018, 08:29
Official

Dear Anjell.

We have investigated your complaint and have communicated the findings to you.

We hope that the matter has been resolved to your satisfaction.

Should you have any further enquiries in this regard please send an email to *** or a fax to ***.

Kind Regards,

AVBOB Complaints Department