Refused to pay claim

Re: payment claim complaint for policy number: AL***X0<br> <br> I Mr John Hetani Mdaka with identity number *** have a policy with your company as at 1st October 2014. <br> <br> Suprisingly when i lodged a claim for my extended family member called Mahlangu Thandani Sophy with date of birth: 1946/07/03 then your company refused this legitimate claim, citing insurable interest. secondly they wrote a letter dated12 August 2015 with the contents saying that the deceased was too old for the cover of the above-mentioned policy that i have since been paying to date.<br> <br> They accepted all dependants which i was paying for as per our contract.<br> <br> Instead of paying out the whole claim for the cover they only refunded me the premiums that i paid for the deceased, which is not what the contract states. As i consistently contact them for progress they keep saying they are busy with the investigation or reviewing the matter. <br> <br> Your speedy response to this complaint will be highly appreciated.<br> <br> Yours faithfully <br> <br> Mr Mdaka John Hetani