Refund Request on a Family memeber AL***X8 Phumzile oris Nsele

I am so angry like how long does 1 have to wait just for you guys to update a family member that has passed and refund me ? I have done all that is required on my side by sending through the death certificate and my bank statement ! Spoke to Thabang & he was great enough to call and assist me but now a Nphabiseng Motupau still has not come back to me who i believe should be by now has sent me a response of everything being updated, its so sad that this has taken so long its been over 2 week calling and sending emails to myclaim@avbob also spoke to a Winnie who now no 1 knows !!!! What is going ON and i will be TAKING action should you proceed debiting me for this as you did in december even after reporting on *** number and NOTHING till now there has been NO results on my Policy i am very ****ED !!! I have had to take this route which is so unfortunate i am ****ed!! someone sort this OUT NOW !! My emails date back as 20th Dec 2019 and its been a battle!