Refund policy no AL***X4

This is the second time this sms gets sent when my refund is due. Strange thing is the claim gets processed by the East London branch but after the promised 10 days waiting period elapsed I am sent this lousy sms. This is the second time. First it was beginning Dec 2017 now same thing beginning January 2018.

I want a refund of premiums paid for Miss N.A. Dilika since her death on 26 June 2017 or whatever is due to me. Your Butterworth branch failed to update this policy as I was claiming. I agreed at the East London branch that this policy should be reinstated but certain dependants be excluded. I now want nothing to do with AVBOB. I will fax nothing but will get my money.

"Fax your ID and latest stamped bank statement indicating AVBOB policy no AL ********** X4 to ********** for refund. For enquiries contact ********** "

Regards

Nyameka Dilika