REFUND NOT GIVEN ON TIME

i am a very irate customer who will be cancelling my policy with AVBOB Mutual Assurance Society very soon they are quick to debit their funds but drag they feet to refund you.my grandfather passed away in December but i was debit his amount in January and feb ...i have been requesting refund since then and last week i was told i will get my refund by Friday only to find out the claim was never made now they rude and telling me to wait 7 days again after i waited for seven days of no service ...i am not happy with the service as i ensure their premiums are paid on time but they fail to give me back my money so i do not recommend anyone dealing with them and i am going to move my policy and money to a company that puts my interests at heart....i hate AVBOB Mutual Assurance Society and they must stop ****ming people and pay my money within 24 hours and they must say goodbye to me as they lost a customer