BS
Buhlebuyeza S
1 reviews | Active since Jan 2013
26 Sept 2020, 11:07
Refund me my money please
My mother passed away two months back and when I made a claim with Avbob o was told that my policy has not mature enough. They gave me a lot of stories which I didn't understand but I accepted my faith in their terms because I needed to bury mom. After the funeral I was told that I needed to take the death certificate to the Avbob Office's to cancel my mother on the policy and i did as told, but they are still debating the full amount of the policy as if she is still alive but I have cancelled her on this policy.
Since you were not willing to help with the funeral , please be so kind to cancel my mother on this policy and refund me my money.
Helpful (0)
Replies (7)0
Replies (7)
AVBOB Mutual Assurance Society's replyOfficial
28 Sept 2020, 08:18Dear Buhlebuyeza,
We thank you for making us aware of your complaint and we will contact you as soon as possible to resolve the matter.
Kind Regards,
AVBOB Complaints Department
We thank you for making us aware of your complaint and we will contact you as soon as possible to resolve the matter.
Kind Regards,
AVBOB Complaints Department
AVBOB Mutual Assurance Society's reply28 Sept 2020, 08:18
Official
Dear Buhlebuyeza,
We thank you for making us aware of your complaint and we will contact you as soon as possible to resolve the matter.
Kind Regards,
AVBOB Complaints Department
We thank you for making us aware of your complaint and we will contact you as soon as possible to resolve the matter.
Kind Regards,
AVBOB Complaints Department
BS
Buhlebuyeza S's updateReviewer Update
02 Oct 2020, 11:02Hi , Complaints Department
I hope this email finds you well
Please note that its has been over five days now waiting for someone to contact me in regards to my query, but i guess I guess its was just waste of time for you guys to respond to me regarding my query if you were not willing to assist.
I still need you to refund me my money.
I hope this email finds you well
Please note that its has been over five days now waiting for someone to contact me in regards to my query, but i guess I guess its was just waste of time for you guys to respond to me regarding my query if you were not willing to assist.
I still need you to refund me my money.
BS
Buhlebuyeza S's update02 Oct 2020, 11:02
Reviewer Update
Hi , Complaints Department
I hope this email finds you well
Please note that its has been over five days now waiting for someone to contact me in regards to my query, but i guess I guess its was just waste of time for you guys to respond to me regarding my query if you were not willing to assist.
I still need you to refund me my money.
I hope this email finds you well
Please note that its has been over five days now waiting for someone to contact me in regards to my query, but i guess I guess its was just waste of time for you guys to respond to me regarding my query if you were not willing to assist.
I still need you to refund me my money.
BS
Buhlebuyeza S's updateReviewer Update
02 Oct 2020, 11:03Can i get someone to attend to this natter as soon as possible.
BS
Buhlebuyeza S's update02 Oct 2020, 11:03
Reviewer Update
Can i get someone to attend to this natter as soon as possible.
BS
Buhlebuyeza S's updateReviewer Update
07 Oct 2020, 15:37Its now going to a week that I haven't received any call , is this how Avbob run their business.
BS
Buhlebuyeza S's update07 Oct 2020, 15:37
Reviewer Update
Its now going to a week that I haven't received any call , is this how Avbob run their business.
BS
Buhlebuyeza S's updateReviewer Update
09 Oct 2020, 13:20I would like to know if Avbo and this other companies that do not care about bad reputations know about customer value.
Customer value is the fundamental and phenomenon things that keeps companies from teetering over to bankruptcy. You know maintaining a long relationship with the existing client/customers and providing excellent customer experience , is initially a thing that makes you gain for client and have revenues that sky rock at the end.
I think Avbob needs to go back to the drawing board and evaluate what really matter most to them as a business, it seems like the business leaders are failing to step up to the plate and focusing on customer value.
Avbob is not bigger that their clients and I think that is the most important thing they should keep in mind gong forward.
Customer value is the fundamental and phenomenon things that keeps companies from teetering over to bankruptcy. You know maintaining a long relationship with the existing client/customers and providing excellent customer experience , is initially a thing that makes you gain for client and have revenues that sky rock at the end.
I think Avbob needs to go back to the drawing board and evaluate what really matter most to them as a business, it seems like the business leaders are failing to step up to the plate and focusing on customer value.
Avbob is not bigger that their clients and I think that is the most important thing they should keep in mind gong forward.
BS
Buhlebuyeza S's update09 Oct 2020, 13:20
Reviewer Update
I would like to know if Avbo and this other companies that do not care about bad reputations know about customer value.
Customer value is the fundamental and phenomenon things that keeps companies from teetering over to bankruptcy. You know maintaining a long relationship with the existing client/customers and providing excellent customer experience , is initially a thing that makes you gain for client and have revenues that sky rock at the end.
I think Avbob needs to go back to the drawing board and evaluate what really matter most to them as a business, it seems like the business leaders are failing to step up to the plate and focusing on customer value.
Avbob is not bigger that their clients and I think that is the most important thing they should keep in mind gong forward.
Customer value is the fundamental and phenomenon things that keeps companies from teetering over to bankruptcy. You know maintaining a long relationship with the existing client/customers and providing excellent customer experience , is initially a thing that makes you gain for client and have revenues that sky rock at the end.
I think Avbob needs to go back to the drawing board and evaluate what really matter most to them as a business, it seems like the business leaders are failing to step up to the plate and focusing on customer value.
Avbob is not bigger that their clients and I think that is the most important thing they should keep in mind gong forward.
AVBOB Mutual Assurance Society's replyOfficial
09 Oct 2020, 14:36Good day Buhlebuyeza,
Kindly note that we have contacted you via telephone and requested that you provide our offices with the relevant policy information to assist with your complaint.
We are unable to assist until the information is provided.
Regards
AVBOB Complaints Department
Kindly note that we have contacted you via telephone and requested that you provide our offices with the relevant policy information to assist with your complaint.
We are unable to assist until the information is provided.
Regards
AVBOB Complaints Department
AVBOB Mutual Assurance Society's reply09 Oct 2020, 14:36
Official
Good day Buhlebuyeza,
Kindly note that we have contacted you via telephone and requested that you provide our offices with the relevant policy information to assist with your complaint.
We are unable to assist until the information is provided.
Regards
AVBOB Complaints Department
Kindly note that we have contacted you via telephone and requested that you provide our offices with the relevant policy information to assist with your complaint.
We are unable to assist until the information is provided.
Regards
AVBOB Complaints Department
BS
Buhlebuyeza S's updateReviewer Update
12 Oct 2020, 10:04Hi Complaints Department
Please note that no phone call was made to me, and all documentation was presented to you Jabulani branch after the funeral. So if you are unable to assist because you did not receive the documents that would only me you have *********** staff at your Jabulani branch and we as the clients could not be blamed for such. Like said before Customer value is the fundamental thing when it comes to running a successful business. I may be a tip of an iceberg in terms of how many clients you have acquired in the few years in business but I'm part and parcel of what your business is today.
Please note that no phone call was made to me, and all documentation was presented to you Jabulani branch after the funeral. So if you are unable to assist because you did not receive the documents that would only me you have *********** staff at your Jabulani branch and we as the clients could not be blamed for such. Like said before Customer value is the fundamental thing when it comes to running a successful business. I may be a tip of an iceberg in terms of how many clients you have acquired in the few years in business but I'm part and parcel of what your business is today.
BS
Buhlebuyeza S's update12 Oct 2020, 10:04
Reviewer Update
Hi Complaints Department
Please note that no phone call was made to me, and all documentation was presented to you Jabulani branch after the funeral. So if you are unable to assist because you did not receive the documents that would only me you have *********** staff at your Jabulani branch and we as the clients could not be blamed for such. Like said before Customer value is the fundamental thing when it comes to running a successful business. I may be a tip of an iceberg in terms of how many clients you have acquired in the few years in business but I'm part and parcel of what your business is today.
Please note that no phone call was made to me, and all documentation was presented to you Jabulani branch after the funeral. So if you are unable to assist because you did not receive the documents that would only me you have *********** staff at your Jabulani branch and we as the clients could not be blamed for such. Like said before Customer value is the fundamental thing when it comes to running a successful business. I may be a tip of an iceberg in terms of how many clients you have acquired in the few years in business but I'm part and parcel of what your business is today.