NL
Nobantu L
1 reviews | Active since Jul 2011
13 Feb 2024, 09:19
Refund for over charged
"Good day,
I am extremely unhappy with Avbob as I have been overcharged for the last three months. When I called to inquire about the charges, they asked me to send in my three months' banking statements to show the details. I have emailed those, two email addresses, *** and ***, to which I sent all the required information but have not received any correspondence from either of them to acknowledge receipt or inform me if they are working on my matter."
Helpful (0)
Replies (4)0
Replies (4)
AVBOB Mutual Assurance Society's replyOfficial
13 Feb 2024, 15:20Dear Nobantu,
We acknowledge receipt of your complaint and regret the service did not meet your expectations.
We confirm that your refund was processed and paid into your bank account on 13 February 2024.
Kind regards,
AVBOB Complaints Department
We acknowledge receipt of your complaint and regret the service did not meet your expectations.
We confirm that your refund was processed and paid into your bank account on 13 February 2024.
Kind regards,
AVBOB Complaints Department
Best regards,
AVBOB Mutual Assurance Society's reply13 Feb 2024, 15:20
Official
Dear Nobantu,
We acknowledge receipt of your complaint and regret the service did not meet your expectations.
We confirm that your refund was processed and paid into your bank account on 13 February 2024.
Kind regards,
AVBOB Complaints Department
We acknowledge receipt of your complaint and regret the service did not meet your expectations.
We confirm that your refund was processed and paid into your bank account on 13 February 2024.
Kind regards,
AVBOB Complaints Department
Best regards,
NL
Nobantu L's updateReviewer Update
13 Feb 2024, 15:28Hello,
Could you kindly send me the proof of payment to the email address ***?
Thank you.
Could you kindly send me the proof of payment to the email address ***?
Thank you.
NL
Nobantu L's update13 Feb 2024, 15:28
Reviewer Update
Hello,
Could you kindly send me the proof of payment to the email address ***?
Thank you.
Could you kindly send me the proof of payment to the email address ***?
Thank you.
NL
Nobantu L's updateReviewer Update
15 Feb 2024, 09:00Good day,
I am writing to request a refund. My policy is R129. For the past three months, I have been charged R370, which adds up to R1110. However, I have only received R594.15 as a refund, which is not the full amount. I believe I have been overcharged by R723. Can you please assist me in getting the correct and full refund? Thank you.
I am writing to request a refund. My policy is R129. For the past three months, I have been charged R370, which adds up to R1110. However, I have only received R594.15 as a refund, which is not the full amount. I believe I have been overcharged by R723. Can you please assist me in getting the correct and full refund? Thank you.
NL
Nobantu L's update15 Feb 2024, 09:00
Reviewer Update
Good day,
I am writing to request a refund. My policy is R129. For the past three months, I have been charged R370, which adds up to R1110. However, I have only received R594.15 as a refund, which is not the full amount. I believe I have been overcharged by R723. Can you please assist me in getting the correct and full refund? Thank you.
I am writing to request a refund. My policy is R129. For the past three months, I have been charged R370, which adds up to R1110. However, I have only received R594.15 as a refund, which is not the full amount. I believe I have been overcharged by R723. Can you please assist me in getting the correct and full refund? Thank you.
AVBOB Mutual Assurance Society's replyOfficial
19 Feb 2024, 14:54Dear Nobantu,
We confirm that we have contacted you and provided you with an explanation on how the refund was calculated.
You were satisfied and the matter will be concluded as resolved.
Kind regards,
We confirm that we have contacted you and provided you with an explanation on how the refund was calculated.
You were satisfied and the matter will be concluded as resolved.
Kind regards,
Best regards,
AVBOB Mutual Assurance Society's reply19 Feb 2024, 14:54
Official
Dear Nobantu,
We confirm that we have contacted you and provided you with an explanation on how the refund was calculated.
You were satisfied and the matter will be concluded as resolved.
Kind regards,
We confirm that we have contacted you and provided you with an explanation on how the refund was calculated.
You were satisfied and the matter will be concluded as resolved.
Kind regards,
Best regards,