Refund for cancellation of policies

I took funeral cover with AVBOB. Because I could not include my aged parents, I was advised to take investment policies for each. In second month I received documents, and discovered a funeral cover that would include my parents despite their age. I then called AVBOB to cancel both funeral cover and investment polices. I read out to consultant helping me clause saying that if I cancel policy within 30 days after I have received the documents, I am entitled for a refund. He confirmed "yes". He then advised that I email cancellation request. I received documents on 18/10/2021 and cancelled all policies on 22/11/2021. Some time last week I called to check on progress. Funeral cover has been cancelled and debit order removed from investment policies for them to lapse for receiving no payment. If the 30 days clause is true, will I get my refund? I also request communication in this regard.