SN
Samuel N
1 reviews | Active since Jan 2025
15 Oct 2025, 10:09
Refund and escalation
Good day hope this find everyone well am not happy with this people service they keep removing my review but they haven't even refund my premium and communicated with me that when will it be refunded exactly.
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AVBOB Mutual Assurance Society's replyOfficial
20 Oct 2025, 15:13Dear SN,
Your complaint has been finalised and the outcome has been provided.
If you are not satisfied with the resolution of your complaint or if you disagree with the outcome, you may initiate our internal escalation process by sending the relevant complaint details and complaint number to ***. If you are not satisfied with the internal resolution of your complaint, you may refer the matter to external parties within six (6) months of the date of the outcome letter. You can contact the National Financial Ombud Scheme (NFO) https://nfosa.co.za/long-term-ombudsman-landing / on number ***or chat on WhatsApp with *** or the Ombudsman for Financial Service Providers http://www.faisombud.co.za on number ***/***
Regards,
Your complaint has been finalised and the outcome has been provided.
If you are not satisfied with the resolution of your complaint or if you disagree with the outcome, you may initiate our internal escalation process by sending the relevant complaint details and complaint number to ***. If you are not satisfied with the internal resolution of your complaint, you may refer the matter to external parties within six (6) months of the date of the outcome letter. You can contact the National Financial Ombud Scheme (NFO) https://nfosa.co.za/long-term-ombudsman-landing / on number ***or chat on WhatsApp with *** or the Ombudsman for Financial Service Providers http://www.faisombud.co.za on number ***/***
Regards,
AVBOB Mutual Assurance Society's reply20 Oct 2025, 15:13
Official
Dear SN,
Your complaint has been finalised and the outcome has been provided.
If you are not satisfied with the resolution of your complaint or if you disagree with the outcome, you may initiate our internal escalation process by sending the relevant complaint details and complaint number to ***. If you are not satisfied with the internal resolution of your complaint, you may refer the matter to external parties within six (6) months of the date of the outcome letter. You can contact the National Financial Ombud Scheme (NFO) https://nfosa.co.za/long-term-ombudsman-landing / on number ***or chat on WhatsApp with *** or the Ombudsman for Financial Service Providers http://www.faisombud.co.za on number ***/***
Regards,
Your complaint has been finalised and the outcome has been provided.
If you are not satisfied with the resolution of your complaint or if you disagree with the outcome, you may initiate our internal escalation process by sending the relevant complaint details and complaint number to ***. If you are not satisfied with the internal resolution of your complaint, you may refer the matter to external parties within six (6) months of the date of the outcome letter. You can contact the National Financial Ombud Scheme (NFO) https://nfosa.co.za/long-term-ombudsman-landing / on number ***or chat on WhatsApp with *** or the Ombudsman for Financial Service Providers http://www.faisombud.co.za on number ***/***
Regards,