JL
Joanne L
1 reviews | Active since Nov 2022
09 Jun 2026, 06:25
Refund
I was promised a refund in May after completing all paper work and submitting my bank statement. But til now, no refund nothing
Helpful (0)
Replies (9)0
Replies (9)
AVBOB Mutual Assurance Society's replyOfficial
10 Jun 2026, 14:03Dear Joanne L,
Please note that we are currently experiencing an IT system outage affecting our complaint-handling platform and related processes. This may result in delays in the registration and response to complaints. Our teams are working urgently to restore services, and we will do our utmost to assist during this period. We apologise for any inconvenience caused and appreciate your patience and understanding.
Regards,
AVBOB Team
Please note that we are currently experiencing an IT system outage affecting our complaint-handling platform and related processes. This may result in delays in the registration and response to complaints. Our teams are working urgently to restore services, and we will do our utmost to assist during this period. We apologise for any inconvenience caused and appreciate your patience and understanding.
Regards,
AVBOB Team
AVBOB Mutual Assurance Society's reply10 Jun 2026, 14:03
Official
Dear Joanne L,
Please note that we are currently experiencing an IT system outage affecting our complaint-handling platform and related processes. This may result in delays in the registration and response to complaints. Our teams are working urgently to restore services, and we will do our utmost to assist during this period. We apologise for any inconvenience caused and appreciate your patience and understanding.
Regards,
AVBOB Team
Please note that we are currently experiencing an IT system outage affecting our complaint-handling platform and related processes. This may result in delays in the registration and response to complaints. Our teams are working urgently to restore services, and we will do our utmost to assist during this period. We apologise for any inconvenience caused and appreciate your patience and understanding.
Regards,
AVBOB Team
JL
Joanne L's updateReviewer Update
29 Jun 2026, 10:23Still no refund from avbob...it's sad cause this was money set aside for other commitments. Two months worth of deductions that I've been trying to cancel with no luck
JL
Joanne L's update29 Jun 2026, 10:23
Reviewer Update
Still no refund from avbob...it's sad cause this was money set aside for other commitments. Two months worth of deductions that I've been trying to cancel with no luck
AVBOB Mutual Assurance Society's replyOfficial
29 Jun 2026, 12:32Dear Joanne L ,
We understand your frustration and sincerely regret the inconvenience caused by the ongoing service outage.
Unfortunately, the outage is currently affecting our ability to process your payment request at this time. Please be assured that our teams are working diligently and with urgency to restore services as quickly as possible.
We sincerely apologise for any inconvenience this may cause and greatly appreciate your patience, understanding, and continued support during this period.
Kind regards,
AVBOB Team
We understand your frustration and sincerely regret the inconvenience caused by the ongoing service outage.
Unfortunately, the outage is currently affecting our ability to process your payment request at this time. Please be assured that our teams are working diligently and with urgency to restore services as quickly as possible.
We sincerely apologise for any inconvenience this may cause and greatly appreciate your patience, understanding, and continued support during this period.
Kind regards,
AVBOB Team
AVBOB Mutual Assurance Society's reply29 Jun 2026, 12:32
Official
Dear Joanne L ,
We understand your frustration and sincerely regret the inconvenience caused by the ongoing service outage.
Unfortunately, the outage is currently affecting our ability to process your payment request at this time. Please be assured that our teams are working diligently and with urgency to restore services as quickly as possible.
We sincerely apologise for any inconvenience this may cause and greatly appreciate your patience, understanding, and continued support during this period.
Kind regards,
AVBOB Team
We understand your frustration and sincerely regret the inconvenience caused by the ongoing service outage.
Unfortunately, the outage is currently affecting our ability to process your payment request at this time. Please be assured that our teams are working diligently and with urgency to restore services as quickly as possible.
We sincerely apologise for any inconvenience this may cause and greatly appreciate your patience, understanding, and continued support during this period.
Kind regards,
AVBOB Team
JL
Joanne L's updateReviewer Update
29 Jun 2026, 12:52But the outage does not stop you from taking my money without my consent
JL
Joanne L's update29 Jun 2026, 12:52
Reviewer Update
But the outage does not stop you from taking my money without my consent
JL
Joanne L's updateReviewer Update
03 Jul 2026, 07:33Still nothing. I'm being ****med and nobody is doing anything about it
JL
Joanne L's update03 Jul 2026, 07:33
Reviewer Update
Still nothing. I'm being ****med and nobody is doing anything about it
JL
Joanne L's updateReviewer Update
06 Jul 2026, 12:21You are being inhumane
JL
Joanne L's update06 Jul 2026, 12:21
Reviewer Update
You are being inhumane
JL
Joanne L's updateReviewer Update
07 Jul 2026, 14:43This is disheartening. Maybe involving lawyers will sort this out
JL
Joanne L's update07 Jul 2026, 14:43
Reviewer Update
This is disheartening. Maybe involving lawyers will sort this out
JL
Joanne L's updateReviewer Update
08 Jul 2026, 11:34You are being *******. You are basically *****ing from me and being bullies. Return my money, I don't want your policies
JL
Joanne L's update08 Jul 2026, 11:34
Reviewer Update
You are being *******. You are basically *****ing from me and being bullies. Return my money, I don't want your policies
AVBOB Mutual Assurance Society's replyOfficial
24 Jul 2026, 09:23Dear JL,
Please accept our sincere apologies for the delay in responding to your complaint.
We understand the frustration and inconvenience this delay may have caused and regret any dissatisfaction experienced. Due to the recent service outage, we have been working diligently to assist all clients as efficiently as possible.
We greatly appreciate your patience, understanding, and cooperation during this time.
Kind regards,
AVBOB Team
Please accept our sincere apologies for the delay in responding to your complaint.
We understand the frustration and inconvenience this delay may have caused and regret any dissatisfaction experienced. Due to the recent service outage, we have been working diligently to assist all clients as efficiently as possible.
We greatly appreciate your patience, understanding, and cooperation during this time.
Kind regards,
AVBOB Team
AVBOB Mutual Assurance Society's reply24 Jul 2026, 09:23
Official
Dear JL,
Please accept our sincere apologies for the delay in responding to your complaint.
We understand the frustration and inconvenience this delay may have caused and regret any dissatisfaction experienced. Due to the recent service outage, we have been working diligently to assist all clients as efficiently as possible.
We greatly appreciate your patience, understanding, and cooperation during this time.
Kind regards,
AVBOB Team
Please accept our sincere apologies for the delay in responding to your complaint.
We understand the frustration and inconvenience this delay may have caused and regret any dissatisfaction experienced. Due to the recent service outage, we have been working diligently to assist all clients as efficiently as possible.
We greatly appreciate your patience, understanding, and cooperation during this time.
Kind regards,
AVBOB Team