CT
Claudette T

1 reviews | Active since Apr 2025

26 May 2025, 11:36

Reasontly I had to burry my father but only to find out that on the day of burial the amount was not paid I spoke to a lady Caroline very helpful at first but her BM was on leave she helped us and even gave us a discount but we had to pay R 25000 I have

Reasontly I had to burry my father but only to find out that on the day of burial the amount was not paid I spoke to a lady Caroline very helpful at first but her BM was on leave she helped us and even gave us a discount but we had to pay R 25000 I have ask her 7 times are she sure it's paid up and she told me Infront of Mr Louise *** it will be fine I took it as wow this is awesome but a week and a half later the BM phoned me going with the name Sello stating I need to pay his money as he paid for the grave digging and he wants his money asap but I have ask him several times for a invoice to show me what was the R25000 for but till today still nothing Avbob Zeerust is ********s and I will never ever do business with them ever again I think my father is turning in his grave as the service is up to **** and Please remember this is coming from. Secunda region I will make sure each and everyone will know about them .

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Replies (1)
AVBOB Mutual Assurance Society
AVBOB Mutual Assurance Society's reply30 May 2025, 11:44
Official
Dear CT,

We truly regret to hear about your recent experience with AVBOB. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.

We will be in touch with you shortly to provide an update and resolution. We appreciate your patience and understanding as we work to address this matter.

Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.

Sincerely,

AVBOB Complaints Team