Reap off

I buried my brother in July, I have since sent an email to avbob about the disatisfaction bad service I received, I was however ignored. I had to top up 11k for my brother's casket and tomstone but I received my brother in a casket that had scratches and dents on, looked like it may have been a display unit, did'nt look brand new, I requsted for a specific tombstone, an incorrect tombstone was installed, deductions for my late brother are still being debited on my account, avbob services has detoriated over the years and its dissapointing coz they ruin your last good byes to your loved one.