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Shellmarie M

1 reviews | Active since Dec 2022

10 Dec 2025, 23:28

REALLY BAD SERVICE AVBOB FUNERAL POLICIES

On 25.11.2025 08:06am I sent an email to Asanda M at Avbob for the surrender value on my policy. Due to damage to my knees, I need the funds to pay for my specialist. On 25.11.2025 9:21 am Asanda confirms the surrender value of R 7 741.73. I then requested Asanda to please assist met with the surrender and to call me to verify the details. On 26.11.2025 22:13 I send another email & 27.11.2025 22:42, 28.11.2025 16:42. Escalated 02.12.2025 11:18 to Isabel and Marian and copied in Asanda as I don't know if she is on leave or sick maybe but there are not return messages. . 08.12.2025 09:29am. Escalated to complaints department 08.12.2025 10:09am and 09.12.2025 08:42 with no response at all. I asked if Asanda is on leave that they please send me an email or any courtesy of a response but nothing up to date.

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Replies (4)
AVBOB Mutual Assurance Society
AVBOB Mutual Assurance Society's reply15 Dec 2025, 08:17
Official
Dear SCM,

We truly regret to hear about your recent experience with AVBOB policy. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.

Our team has registered your complaint and is currently investigating this matter thoroughly. We will be in touch with you shortly to provide an update and resolution. We appreciate your patience and understanding as we work to address this matter.

Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.

Sincerely,
SM
Shellmarie M's update15 Dec 2025, 09:49
Reviewer Update
Good morning. Thank you. Someone contacted me this morning but i don't know who, I tried to call back three times. without success.
SM
Shellmarie M's update15 Dec 2025, 13:05
Reviewer Update
E Olifant contacted me now Busy sorting it out.
AVBOB Mutual Assurance Society
AVBOB Mutual Assurance Society's reply24 Dec 2025, 10:15
Official
Dear SM,

We confirm the matter was resolved on 15 December 2025.

Regards