RM
Rendani M
1 reviews | Active since Oct 2016
15 Mar 2023, 14:38
Premiums deducted after cancelation partially paid
I am very dissapointed with Avbob they Partially paid Refund of the Premiums which they deducted after I cancelled 3 policies I had with them(I was partially paid 7 months after the cancelation) I want my outstanding premium refund. Your Manager spoke to me on 01 March 2023 regarding this issue, pity Its not yet resolved.
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Replies (5)0
Replies (5)
AVBOB Mutual Assurance Society's replyOfficial
16 Mar 2023, 15:35Dear Rendani Munonde,
We thank you for making us aware of your complaint and we will contact you as soon as possible.
Kind Regards,
AVBOB Complaints Department
We thank you for making us aware of your complaint and we will contact you as soon as possible.
Kind Regards,
AVBOB Complaints Department
AVBOB Mutual Assurance Society's reply16 Mar 2023, 15:35
Official
Dear Rendani Munonde,
We thank you for making us aware of your complaint and we will contact you as soon as possible.
Kind Regards,
AVBOB Complaints Department
We thank you for making us aware of your complaint and we will contact you as soon as possible.
Kind Regards,
AVBOB Complaints Department
RM
Rendani M's updateReviewer Update
05 Apr 2023, 20:08From 16 March 2023 I hadn't receive a call from you. Can you Kindly Payy outstanding Premium refund which you deducted from July 2022 till December 2022 after I Cancelled the policies I had with you. You have my banking details I don't need empty promises of calls or endless excuses.
RM
Rendani M's update05 Apr 2023, 20:08
Reviewer Update
From 16 March 2023 I hadn't receive a call from you. Can you Kindly Payy outstanding Premium refund which you deducted from July 2022 till December 2022 after I Cancelled the policies I had with you. You have my banking details I don't need empty promises of calls or endless excuses.
AVBOB Mutual Assurance Society's replyOfficial
12 Apr 2023, 15:22Dear Dear Rendani Munonde,
We have communicated the findings to you.
Should you remain dissatisfied with the outcome of your complaint the matter may be referred, within six (6) months after the date of the outcome letter, to the Ombudsman for Long-term Insurance or the Ombudsman for Financial Service Providers as per the information below: http://www.ombud.co.za - Contact number: ***or http://www.faisombud.co.za - Contact number *** / ***
Kind Regards,
AVBOB Complaints Department
We have communicated the findings to you.
Should you remain dissatisfied with the outcome of your complaint the matter may be referred, within six (6) months after the date of the outcome letter, to the Ombudsman for Long-term Insurance or the Ombudsman for Financial Service Providers as per the information below: http://www.ombud.co.za - Contact number: ***or http://www.faisombud.co.za - Contact number *** / ***
Kind Regards,
AVBOB Complaints Department
AVBOB Mutual Assurance Society's reply12 Apr 2023, 15:22
Official
Dear Dear Rendani Munonde,
We have communicated the findings to you.
Should you remain dissatisfied with the outcome of your complaint the matter may be referred, within six (6) months after the date of the outcome letter, to the Ombudsman for Long-term Insurance or the Ombudsman for Financial Service Providers as per the information below: http://www.ombud.co.za - Contact number: ***or http://www.faisombud.co.za - Contact number *** / ***
Kind Regards,
AVBOB Complaints Department
We have communicated the findings to you.
Should you remain dissatisfied with the outcome of your complaint the matter may be referred, within six (6) months after the date of the outcome letter, to the Ombudsman for Long-term Insurance or the Ombudsman for Financial Service Providers as per the information below: http://www.ombud.co.za - Contact number: ***or http://www.faisombud.co.za - Contact number *** / ***
Kind Regards,
AVBOB Complaints Department
RM
Rendani M's updateReviewer Update
12 Apr 2023, 18:08You gave me Wrong findings, I cancelled my policies in July 2022 not in December 2022.its not for the 1st time you treated me this way even in 2017 when I cancelled my policies at Louis Trichardt Branch you continued deducting and I carried on with the policies. For the current issue your Consultant phoned me on 1 March 2022 and indicated to me that She will send me an email with your calculations for me to confirm is they match my calculations. Pity She never sent the email. I have already taken the matter to the ombudsman,I want nothing to do with your company for the way you treated me.
RM
Rendani M's update12 Apr 2023, 18:08
Reviewer Update
You gave me Wrong findings, I cancelled my policies in July 2022 not in December 2022.its not for the 1st time you treated me this way even in 2017 when I cancelled my policies at Louis Trichardt Branch you continued deducting and I carried on with the policies. For the current issue your Consultant phoned me on 1 March 2022 and indicated to me that She will send me an email with your calculations for me to confirm is they match my calculations. Pity She never sent the email. I have already taken the matter to the ombudsman,I want nothing to do with your company for the way you treated me.
AVBOB Mutual Assurance Society's replyOfficial
13 Apr 2023, 15:29Dear Dear Rendani Munonde,
We have communicated the findings to you.
Kind Regards,
AVBOB Complaints Department
We have communicated the findings to you.
Kind Regards,
AVBOB Complaints Department
AVBOB Mutual Assurance Society's reply13 Apr 2023, 15:29
Official
Dear Dear Rendani Munonde,
We have communicated the findings to you.
Kind Regards,
AVBOB Complaints Department
We have communicated the findings to you.
Kind Regards,
AVBOB Complaints Department