Poor Service - Over 2months awaiting refund.

My name is Lindiwe Ndziba. My dad passed on 20 July 2021. Avbob Ladybrand was engaged for the funeral services. I paid the invoice promptly of R38k. Closer to the funeral date of 31 July 2021, we engaged Avbob regarding changing the time due to our church not being assist us at a time that corresponded with Avbob. Avbob indicated that they could not assist we had to find another undertaker to do the funeral service etc. Avbob assured us that they would be able to provide us a refund for services they did not provide. I then processed the refund via avbob ladybrand all documents submitted. It is 21 October 2021 i follow up weekly no refund received. I received extremely poor services and communication. This claim is under *** Ndziba. This is a substantial refund of money i had to borrow and now i am inconvenienced. This has been tragic especially during this mourning process. I dont think i can be able to trust Avbob anymore. Ladybrand i have been engaging a lady named Maria, she keeps telling me that Avbob head office is delaying this matter and she doesn't know why they not processing. She never calls me back i honestly dont know what kind of service this is.