Poor service m getting at avbob

What a bad service im getting at avbob tongaat branch from Mr Jomo Mathe

His delaying a burial for my child. Where all arrangements were made and now telling me documents are not correct whilst my date of birth is on the documents. Ive been calling him whole day today he only got back to me after hours and he knows everything should be in order by now. I cant believe i waisted my money for 8 years m paying i never claim but now when i need help ive been sent from pillar to post