Poor service in time of heartache

I've submitted a cash claim on Wednesday on Thursday I did a follow up and they said it was escalated.I called again on Thursday morning the guy said he would call me back by 12pm and no calls. So I followed up again pass 1pm and had to hold on more than 15 min for them to check communication,etc. I called again and than the call centre said they can't assist me with my claim as only the claims department but she will send a mail on my behalf and I must check again after 2 working days.but the funeral is on 22 August,Saturday and the turnaround time is 48 hours. So it took me back 11 years ago when my mom passed away and I had to wait 2 week for the change I said then I will no longer prefer anyone to Avbob and I still have a policy with them but this now is the last straw. As in my time of need I have to buy airtime and follow up without any luck. So avbob your service is really 0. AND I WILL TAKE THIS FUTHER