poor service from Avbon george office from Charl

Good day,

On the 09/12/2019 I called Avbob George office in connection with the cash back claim form. I spoke to the guy called Charl and he was very rude to me , couldn't even help me with the form, the only thing that he said is that I have to go to the office in George, my question was do I have to travel about 160km just to pick up the form whilst I was told when the I spoke to the consultant from Pretoria in May 2019 that I can just call and request the form to be emailed to me. on top of it all he dropped the phone on my ear whilst trying to explain to him.

and when I called back he did not answer the phone in a proper way, I told him I will report him, and he said I must go ahead, Luckily I had his name the first time he answered the phone.

I must say his customer service is the worst I have ever received, if he can be so rude to clients over the phone I wonder how he is when he is dealing with the Clients personally