Poor service from AVBOB service

My Nephew passed away, before the waiting period lapse so AVBOB couldn't cover him so my sister had to pay cash for the funeral which she did however instead of them delivering him at agreed time of 5pm they only arrived at 10pm when we call them asking about their whereabouts they kept on lying to us saying there is strike on the road which was not true. when they finally arrive at 10pm they didn't have the curtain for the casket and the grave mark.'

When we go to their offices to ask for the grave mark which we paid for they keep on sending us to the driver of the he**** two months later we are still not getting help and no one is willing to assist us.

We thought they where going to make our grieving moment easier but they made it worse.'

We really had a bad experience with their services.