Poor Service Call Centre

Avbob has the worst call centre ever in the industry of call centre's, the operators are cold and very rude. All I wanted to do was update or make some changes to my policy, I have been calling using my airtime from the beginning of April to this day I have not succeeded. You call the customer service they tell you they can't assist you, they need to transfer the call to the person that opened the policy for you, I joined five years ago I don't know what happens if the person left the company, they make you hold forever and then you have to answer 50 security questions with each consultant I don't understand the need if you can't assist. Even when the line cuts they will never call you back. I really think their interest only in new clients, if you send a call me back for new policy 5 minutes will not even lapse someone will have called you back. We are paying customers can the call center be more professional and offer service we're needed.