Poor service by claims departemt, empty promises

I am extremely dissapointed in the service provided .i write this review on behalf of my husband. Policy number AL***X2. We submitted a claim on the 10.05.2021. To date we have had no outcome. This policy has been active since 2019. He is the one calling them for feedback. He lost his mum, and helped the family with funeral costs by borrowing money and now people want their money back. The service is pathetic, i work for an insurance company and understand the process but leaving your loyal clients in the dark is ridiculous. I need for this to be resolved immediately or it will be taken to the ombudsman for review. You called his family to confirm details , what more do you want. I would not recommend Avbob to anyone after this.