SM
Stephanie M
1 reviews | Active since Sept 2018
19 Mar 2024, 19:03
Poor Service
It has been extremely difficult getting to cancel my policy with the 31 day cooling off period. After sending an email with an instruction to cancel from my email address on system and all information, I'm now told after 31 days that I needed to send a letter in writing. I sent an email to complaints email address and to date no respond. Very poor service!!!! I will definitely be taking this up with the Ombudsman. Your service cancelled not be this horrific
Helpful (0)
Replies (6)0
Replies (6)
AVBOB Mutual Assurance Society's replyOfficial
20 Mar 2024, 10:43Dear Stephanie,
We acknowledge your complaint and apologize for any inconvenience caused. We take your feedback seriously and are committed to resolving the issue promptly. Our team is currently reviewing your complaint and will get back to you as soon as possible with a solution. We appreciate your patience and understanding. Kind regards,AVBOB Complaints Team
We acknowledge your complaint and apologize for any inconvenience caused. We take your feedback seriously and are committed to resolving the issue promptly. Our team is currently reviewing your complaint and will get back to you as soon as possible with a solution. We appreciate your patience and understanding. Kind regards,AVBOB Complaints Team
AVBOB Mutual Assurance Society's reply20 Mar 2024, 10:43
Official
Dear Stephanie,
We acknowledge your complaint and apologize for any inconvenience caused. We take your feedback seriously and are committed to resolving the issue promptly. Our team is currently reviewing your complaint and will get back to you as soon as possible with a solution. We appreciate your patience and understanding. Kind regards,AVBOB Complaints Team
We acknowledge your complaint and apologize for any inconvenience caused. We take your feedback seriously and are committed to resolving the issue promptly. Our team is currently reviewing your complaint and will get back to you as soon as possible with a solution. We appreciate your patience and understanding. Kind regards,AVBOB Complaints Team
AVBOB Mutual Assurance Society's replyOfficial
20 Mar 2024, 10:44Dear Stephanie,
We acknowledge your complaint and apologize for any inconvenience caused. We take your feedback seriously and are committed to resolving the issue promptly. Our team is currently reviewing your complaint and will get back to you as soon as possible with a solution. We appreciate your patience and understanding. Kind regards,AVBOB Complaints Team
We acknowledge your complaint and apologize for any inconvenience caused. We take your feedback seriously and are committed to resolving the issue promptly. Our team is currently reviewing your complaint and will get back to you as soon as possible with a solution. We appreciate your patience and understanding. Kind regards,AVBOB Complaints Team
AVBOB Mutual Assurance Society's reply20 Mar 2024, 10:44
Official
Dear Stephanie,
We acknowledge your complaint and apologize for any inconvenience caused. We take your feedback seriously and are committed to resolving the issue promptly. Our team is currently reviewing your complaint and will get back to you as soon as possible with a solution. We appreciate your patience and understanding. Kind regards,AVBOB Complaints Team
We acknowledge your complaint and apologize for any inconvenience caused. We take your feedback seriously and are committed to resolving the issue promptly. Our team is currently reviewing your complaint and will get back to you as soon as possible with a solution. We appreciate your patience and understanding. Kind regards,AVBOB Complaints Team
SM
Stephanie M's updateReviewer Update
21 Mar 2024, 09:26There is still yet no response on this matter
SM
Stephanie M's update21 Mar 2024, 09:26
Reviewer Update
There is still yet no response on this matter
AVBOB Mutual Assurance Society's replyOfficial
25 Mar 2024, 14:58Good day,
We confirm that the policy has been cancelled.
Kind regards,
We confirm that the policy has been cancelled.
Kind regards,
AVBOB Mutual Assurance Society's reply25 Mar 2024, 14:58
Official
Good day,
We confirm that the policy has been cancelled.
Kind regards,
We confirm that the policy has been cancelled.
Kind regards,
SM
Stephanie M's updateReviewer Update
25 Mar 2024, 20:16Good day,
I spoke to Vincent from the complaints department. The policy has not yet been cancelled. He confirmed that he will send to his manager and it takes 3 days to be processed.
The information provided above is incorrect. As this matter has not been resolved.
No communication was received from Avbob.
I spoke to Vincent from the complaints department. The policy has not yet been cancelled. He confirmed that he will send to his manager and it takes 3 days to be processed.
The information provided above is incorrect. As this matter has not been resolved.
No communication was received from Avbob.
SM
Stephanie M's update25 Mar 2024, 20:16
Reviewer Update
Good day,
I spoke to Vincent from the complaints department. The policy has not yet been cancelled. He confirmed that he will send to his manager and it takes 3 days to be processed.
The information provided above is incorrect. As this matter has not been resolved.
No communication was received from Avbob.
I spoke to Vincent from the complaints department. The policy has not yet been cancelled. He confirmed that he will send to his manager and it takes 3 days to be processed.
The information provided above is incorrect. As this matter has not been resolved.
No communication was received from Avbob.
AVBOB Mutual Assurance Society's replyOfficial
27 Mar 2024, 07:39Good day,
We confirm that the policy has been cancelled and the confirmation thereof has been emailed to you.
Kind regards,
We confirm that the policy has been cancelled and the confirmation thereof has been emailed to you.
Kind regards,
AVBOB Mutual Assurance Society's reply27 Mar 2024, 07:39
Official
Good day,
We confirm that the policy has been cancelled and the confirmation thereof has been emailed to you.
Kind regards,
We confirm that the policy has been cancelled and the confirmation thereof has been emailed to you.
Kind regards,