Poor service

I laid a claim with AVBOB on 09-07-21 and from there I started calling their head office from the 13-07-21 to find out why the claim was not settled and I was told that it will be settled. Today is the 15-07-21 and still my claim is not yet settled. I called in and asked to speak to the supervisor (Liezel) and she just hang-up on me. AVBOB employees don't care a bit about the clients. This was my second claim with them and again I have to wait for over a 10 days for the claim to be settled