Poor service Avbob Pretoria East

Poor service Avbob Pretoria East.

The following is my conplaint about the service that were provuded by Avbob branch Pretoria East.

Growing up (and now in our seventh decade) AVBOB was your funeral service provider. This experience has now changed that misconception permanently.

I must say upfront that the lady called Cleonay tried her level best to assist us in every way. That said, she can only provide the required service if she has the TOTAL support of AVBOB personnel and other service providers.

More to the point:

1. The funeral leaflet contained numerous mistakes which were painstakingly rectified while proofreading it together with Cleonay. This came back with mistakes and a message from the graphic designer that they had already been printed and that, is that. Who approved the proof? It seems that whilst death is not a "numbers" event, some are more concerned about their office hours. 2. Although it was explained that providing clothes for the deceased would be done as soon as this was possible for the family member tasked, who had to gain access to his house, it was said in passing as a matter of fact that he would be dealt with nakedly.... NO! Once again this is not what the bereaved want to hear. 3. Although (sadly so) funerals are business I am of the opinion that: *Catering modestly at R90pp is somewhat steep (opinion of a independant caterer at the service). *Charging R45 for the funeral leaflet (riddled with mistakes) and considering graphic design fees, is a disgrace as we had an additional number printed of the same quality and within 20 min. at Business Point at R10.50/copy. 4. I have also since read the reviews about the services rendered by that branch and it is clear that the concerns are repetative and are not addressed by management.

The sour cherry on top is that when complaints are addressed in the reviews, family members are told to address these to the complaints division while they themselves could easily do that by forwarding it on the system for all to see!

The response from Avbob customer support via email requested further information wich were provided imediatly, same day.

Have not had any further communication from Avbob since.