Poor service and lies

I have been dealing with Avbob Tygervalley (Andre) to obtain and provide me with the official death certificates and documentation as I am unable to start any other procedures without these documents.

I am aware that the documents have been at the Somerset branch for a week (30/07) already and we had been informed by Andre that the documents would be sent to Tygervalley by the following Tuesday (03/08). It is now Thursday (05/08) and we are continuously been told that the documents are not yet received.

When I called the Somerset West Branch, they said they dont send documents to other branches. Somewhere someone is not doing their work. We are not been updated with the status and we are not been provided with the right procedures and where what is.