Poor service

My mum passed away last year February and Buried on the 15 March 2021 and avbob promised best service yet they let us bury my mum in a space/section where we can’t put a full tombstone only a head is allowed.(which none of that explained to us or asked if we are comfortable with the arrangement that they made).When I got to the Avbob in Springs and ask about this matter no1 was willing to assist.

Please assist as it’s nearly a year and we would like to put a tombstone for our mum and make her place of rest look dignified.

Please assist as it’s painful that we have to face this as our service provider doesn’t care how we feel.please assist 😭😭😭😭