TC
Theodore C
1 reviews | Active since Mar 2022
12 Nov 2024, 11:45
Poor Service
Made 3 calls to rectify information about my cash back 3 x cut off query not even close to an idea sent emails with proof also remain unanswered. I sent proof when made claim in form statement that account was a savings account as per 3 month bank statement they claim payment was made but to a cheque account. My statement clearly stated it was savings now they are not assisting me with the query but simply ending calls
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AVBOB Mutual Assurance Society's replyOfficial
14 Nov 2024, 14:32Dear TC,
We truly regret to hear about your recent experience with AVBOB. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
Our team will reach out to you shortly as we require additional information. We appreciate your patience and understanding as we work to address this matter.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team
We truly regret to hear about your recent experience with AVBOB. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
Our team will reach out to you shortly as we require additional information. We appreciate your patience and understanding as we work to address this matter.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team
AVBOB Mutual Assurance Society's reply14 Nov 2024, 14:32
Official
Dear TC,
We truly regret to hear about your recent experience with AVBOB. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
Our team will reach out to you shortly as we require additional information. We appreciate your patience and understanding as we work to address this matter.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team
We truly regret to hear about your recent experience with AVBOB. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
Our team will reach out to you shortly as we require additional information. We appreciate your patience and understanding as we work to address this matter.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team