Poor Service

Good day

I would hereby like to lodge a formal complaint.

The service received form AVBOB was the worst and will never recommend your service

My granny passed away on the 2nd of Jan 2023 and was taken to a private mortuary till the 3rd when AVBOB Kimberly collected her body. AVBOB Kimberly had the body since. They were informed that the body needs to travel to Pretoria as the burial will take place there on the 7th. AVBOB Silverton made all the arrangements for the collection and transportation of the body. On the 4th the death was not registered and we as the family had to do it ourselves and then take all documentation to AVBOB Kimberly so they can travel with the body. We left Kimberly Thursday the 5th and the body was only transported at 9am after we had to call and yet again fight with AVBOB Kimberly. As per Silverton the body was supposed to have left Kimberly on the. We had issues with the grave site as well, We were never informed that we had to dig our own grave as this was an existing grave.

But the cherry on top was on the 7th the morning of the funeral upon identifying of the body at the Prep Centre in Pretoria West, I was informed that they don’t know where the body is, Our pamphlets was not printed and we got flowers we didn’t ask for 2 tiny bunched of flowers

If this is the service AVBOB provides them im willing to blow this up to the next level. Im sending this complaint to your office 1st and im giving your 24hours to respond with an acceptable response. If no response is received by then I’m taking this to all social platforms.

Because of AVBOB we were not able to give my granny a dignified send off. And yes a sorry or we apologies is not acceptable.