Poor service

The level of unprofessionalism I received from one of your branches in East London is out of this world . I went to lodge a death claim where I was assisted by a lady called Asanda. On my arrival two of my family members were already there as I stated that I have insured my mother with AVBOB then we made an appointment for 1 o' clock. When I got there I found all my information on the table already printed out she went as far as explaining the cover amount and all the benefits the policy has and how much they needed to top up from what I had. I was surprised because I'm the policy holder and I did not give any consent for her to into my profile and disclose my personal information, secondly I'm aware that the POPI act doesn't allow that. When I asked how did she got into my profile without me being there and disclose the information she gave me an attitude and never contacted me since then. She would call my family member and tell her that I need to submit A n B, I never felt so humiliated like I did. This Asanda did not stop there it's Monday 27th after the funeral the same family member called me to say I need to call Asanda there are documents I need to sign, when I asked why is she contacting her not me the policy holder she rep**** by saying Asanda doesn't have my number the only number she saved its hers. I am very disappointed with the service I received I never thought that I would be doing this in this time as I'm still grieving the loss of my mom.