TM
Thulani M
1 reviews | Active since May 2023
23 Apr 2025, 15:01
Poor Service
I'm Nomawabo Nokubonga Ntshwanti Somi ID number *** 087 and my cellphonenumberis ***. I app**** for a cash back for my funeral plan which was due last month. I went to Avbob Bitterworth Branch offices, I did all necessary paper work and since been waiting for my money but I was shocked today when I went to enquire and was told that I never submitted a cash back claim how come? I am so angry and furious with their poor service. I want the whole country to know how they treat their clients
Helpful (0)
Replies (1)0
Replies (1)
AVBOB Mutual Assurance Society's replyOfficial
02 May 2025, 08:32Dear TM,
We truly regret to hear about your recent experience with your AVBOB policy. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
The Cash back payment on your policy was finalised on 24 April 2025. We appreciate your patience and understanding as we work to address this matter.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team
We truly regret to hear about your recent experience with your AVBOB policy. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
The Cash back payment on your policy was finalised on 24 April 2025. We appreciate your patience and understanding as we work to address this matter.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team
AVBOB Mutual Assurance Society's reply02 May 2025, 08:32
Official
Dear TM,
We truly regret to hear about your recent experience with your AVBOB policy. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
The Cash back payment on your policy was finalised on 24 April 2025. We appreciate your patience and understanding as we work to address this matter.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team
We truly regret to hear about your recent experience with your AVBOB policy. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
The Cash back payment on your policy was finalised on 24 April 2025. We appreciate your patience and understanding as we work to address this matter.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team