Poor service

I have a policy with avbob for years, and so was my father. But the service they provided during my father's funeral was very depressing. We spent the whole day on a Monday trying to submit the claim, and there was a delay as the atteridgeville branch could not release our file to the head office branch . We ended up submitting our claim later on that monday. We waited for the pay out as it staTed when you take out the policy that it is paid within 48 hours. The claim was only paid Thursday day night. Imagine the stress of preparations waiting for money and it is only released Thursday night. There's nothing much 1 can do apart from doing last minutes arrangements. The claim was less than what we calculated when we claim and we were told that the branch in hammanskraal did not add the water price when they were doing the quote. What I don't understand is why our file was handled by so many branches and we ended up being inconvenienced. On the Saturday of the funeral, we waited for the family cars , they were late. My brother and I had to drive ourselves to church as we were already late for the church service.

I thought funeral policies are meant to make our lives easy especially in time of bereavement, but what Avbob did was just to add the stress on top of what we were going through.

Very very disappointed.