POOR SERVICE

I phoned Avbob to open the policy and agents came to my school. Ms B signed me and Mr Ndwandwa signed my mom who showed interest too. My mom advised that they will debit from my acc and he agreed. Later I received a call from him letting me know that they cant all my mom's policy to debit from my acc. I advised him that it will be expensive for my mom if she opens and acc only for the policy. he then advised to get back to me which he never did until I received my policy no and then went back to him but his phone was off. I then phoned Ms B to findout she confirmed the policy as refused because of the acc no. I advised that she can make them extended members on my policy she agreed to assist but she later go stinky attitude. Someone else phoned instead (Mr Mathumbu), promised to add my family members before the 1st debit goes off like advised but never helped at all. on the 30/10/2015 1st debit went off and services were incomplete yet they deducted 1st premium. I decided to via avbob office in Vereeniging when I was in Gauteng, I reported the matter. Ms Cecyl Kuhn promised to assist add members, let me sign the addition form. They did,headoffice confirms no members have been added