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meitjie M
1 reviews | Active since Jan 2023
23 Jan 2023, 12:59
POOR CUSTOMER SERVICE, REFUNDS ARENT PAID AS PROMISED
Been waiting for my refund since the 05th January 2023 today it's the 23rd January, have spoken to several call center agents and been promised it will be paid but nothing till date.
Got an email from *** who requested for my stamped bank statement on 18th which was sent to her. a follow up was made but no reply was received from Sherani till today.
while Veronica from Ghandi square Avbob was too quick for a new policy sign up now, now when i make a follow regarding the refund she blue ticks, this is beyond poor customer service.
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AVBOB Mutual Assurance Society's replyOfficial
23 Jan 2023, 14:38Dear Meitjie Motsoeneng,
We thank you for making us aware of your complaint.
Your complaint has been escalated to the Refunds Department for immediate attention and the outcome of the refund will be communicated to you in due course.
Kind Regards,
AVBOB Complaints Department
We thank you for making us aware of your complaint.
Your complaint has been escalated to the Refunds Department for immediate attention and the outcome of the refund will be communicated to you in due course.
Kind Regards,
AVBOB Complaints Department
AVBOB Mutual Assurance Society's reply23 Jan 2023, 14:38
Official
Dear Meitjie Motsoeneng,
We thank you for making us aware of your complaint.
Your complaint has been escalated to the Refunds Department for immediate attention and the outcome of the refund will be communicated to you in due course.
Kind Regards,
AVBOB Complaints Department
We thank you for making us aware of your complaint.
Your complaint has been escalated to the Refunds Department for immediate attention and the outcome of the refund will be communicated to you in due course.
Kind Regards,
AVBOB Complaints Department