MM
Matimu M
1 reviews | Active since Apr 2021
05 Nov 2025, 17:26
Poor customer service.
I want to cancel AVBOB funeral policy but their customer service is poor. They don't answer calls, they ask for ID number then end the call (its a robot talking too). I have been trying to contact them with no help.
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Replies (1)
AVBOB Mutual Assurance Society's replyOfficial
17 Nov 2025, 10:49 Dear MM,
We truly regret to hear about your recent experience with AVBOB policy. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
Our team is currently investigating this matter thoroughly. We will be in touch with you shortly to provide an update and resolution. We appreciate your patience and understanding as we work to address this matter.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team
We truly regret to hear about your recent experience with AVBOB policy. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
Our team is currently investigating this matter thoroughly. We will be in touch with you shortly to provide an update and resolution. We appreciate your patience and understanding as we work to address this matter.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team
AVBOB Mutual Assurance Society's reply17 Nov 2025, 10:49
Official
Dear MM,
We truly regret to hear about your recent experience with AVBOB policy. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
Our team is currently investigating this matter thoroughly. We will be in touch with you shortly to provide an update and resolution. We appreciate your patience and understanding as we work to address this matter.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team
We truly regret to hear about your recent experience with AVBOB policy. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
Our team is currently investigating this matter thoroughly. We will be in touch with you shortly to provide an update and resolution. We appreciate your patience and understanding as we work to address this matter.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team