1 reviews | Active since Aug 2018
Poor Customer service
I'm writing this review with disappointment, I currently lost my father on the 1st of May 2025, however I do have a funeral cover with Avbob they did not work for me because we did not meet the required Waiting Period. Ever since the 2nd of May I have been calling and sending messages to request assistance with removal of my late Father, mind you up until in this day Avbob hasn't rep**** or assisted me there's an agent by the name of Potego Mashaba I have directly contacted her via email but guess what???She also ignores my email. The service is poor yet once missed premium or request for cancellation their rude agents will call almost every day but now, I can't get assistance so is it possible for me to continue parying for someone who is no more??
We truly regret to hear about your recent experience with AVBOB. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
We confirm your late father has been removed from your policy.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team
We truly regret to hear about your recent experience with AVBOB. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
We confirm your late father has been removed from your policy.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team