Poor customer service

Yesterday i went into one of your branches in katlehong and the guy consultant tried to assist me,he called your head office and i spoke to Kayleen who was telling me stories,saying that they dont because i was still on waiting period,i told her i dont want funeral benefits but i want the premiums i paid as per the service level agreement,she then told me that she was transfering me to her supervisor Chrisendra who kept me on hold for more than 10 minutes and never bothered to even call back and find out why i wanted to speak to her.I have a print out showing that the money that was supposed to be refunded was debited to my policy,meaning your consultant Kayleen serves the client by telling then false information to get them out of her way,and i also want to know on whose request or instruction was my money debited into the policy,because i did not consent to anything like that.THE BEBIT WAS DONE ON THE 13/02/2026,doc number ***

Sincerely,

NC Nyakale(AL***A6)

We've had very bad experience with avbob katlehong since the passing of my dad,firstly they called us on the 23th of Dec in the morning telling us we must come wash the deceased at 2pm on the same day,when we wanted an explanation your manager Kobus told me that on the 27th they have an important funeral and they can't ha anyone attending to us on the day,the problem with us was that we can't wash the deceased on the 23rd that was to be burried on the 28th, secondly according to our culture we have specific people who does the washing of the deceased,thirdly avbob was plainly telling is that we are not important,I even had an altercation with Kobus.

Another bad service was that we were told they will install the tombstone in the 12th of January because your suppliers were on holiday,we understand and agreed,then we made arrangements for the 17th to have the tombstone blessed,we only found out when we started doing follow ups that the tombstone was not erected,we had to cancel at the last minute after all the expenses and arrangements were made,

Another very sensitive issue is that only 2 people lovedaelia Nyakale and Morena tholakae were given the bi but there is other people who claimed from avbob and the family did not fie them the documents,meaning somebody from your office is not trustworthy with the clients documents,they gave the third person and the others the documents without the clients approval and therefore not complying with the act of south Africa.

Yours sincerely
NC Nyakale

I'm still waiting for avbob to come back to me regarding their employee giving people the BI and other documents without our consent as a family.If I don't get a response I am taking this to social media so other clients who have policies with avbob can know that as soon as they receive a claim from a family then they are doing policy ***** by giving unauthorized people documents.