Poor customer service

Avbob you really made a mockery out of me please stop with your Rewards as it is all a lie and embarrassing, I posted about a reward voucher which was redeemed by not me but someone I don't know the point now is how rude and inappropriate your consultants and poor service was am left embarrassed, helpless as to how should i raise this issue, one of your consultant from the rewards department gave me a call to advise there is nothing they will do to assist further in reimbur*****t of another reward I. Must just deal with it as the voucher was redeemed I explained to her that I didn't redeem it, she was rude and unhelpful so this is the service I get from from being a loyal client of yours nothing just a slap on the face. This is the number she contacted me from +*** at 11:37 on the 16th for reference purposes. My day was ruined by her incompetence I forgot her name but she said she speak vhenda