POOR CLIENT SERVICE

AVBOB is taking forever to process my claim, I firstly struggled to get claim form. I finally received and submitted yesterday noon, to my surprise, the lady from Benoni AVBOB office called me this morning to ask for my email address which is on the claim form. When I asked her why is she still asking for information while I expected her to have processed the claim already, she hung up on me.

I find this very rude and the fact that she's dragging to process the claim shows poor client service.