Poor client management queries and misleading information.

A premium was reversed by a family member who had access to my phone, I called Avbob, to arrange payment, because I was moving jobs and cities I forgot. I kept on receiving sms’ses from Avbob, giving me options oh how I can reinstate my policy. I called in, I was referred to Sherani Govender, who said if I pay R1620.00, she would speak to her management regarding my situation. I sent an email requesting if it’s possible I can pay the proposed in 3 instalments, that was 21/10/22. She didn’t respond to me nor did she indicate whether it’s possible or not. I kept quiet considering it’s festive maybe she’ll come back to me in January. January came I waited until nothing.

I then decided to send her an email on the 16th Feb 2023, to which told me, my policy has lapsed and I must open another one. I have never missed a premium in the 5 years I’ve been with them. I requested I get paid back all my premiums then, to which she maintained it’s impossible. This isn’t insurance but policy. She failed to come back to me confirming or declining my request. If she had emailed me back with a definite answer, I would have paid the requested amount.

5 years is a long time, to just loose a policy. Last week Tuesday 14th, I received another sms from them, indicating that if I pay R450, my policy will be reinstated. Why conflicting info.

That’s bad business and poor management of clients queries to say the least. Unimpressed. I am starting to believe all the bad reviews I’ve heard about them now. I still want my money back. 5 years.

Masilo.