pS
patrick S

1 reviews | Active since May 2012

06 Feb 2015, 13:39

POLICY REQUIRED AND NEVER CAPTURED

I CALLED THE PORT SHEPSTONE OFFICE TO ENQUIRE ABOUTH MY DOMESTIC HELPERS POLICY WHICH WAS APP**** FOR IN OCTOBER 2014. I AM STILL WAITING FOR A RESPONSE. NOT EVEN THE COMPLAINTS DEPARTMENT AT THE HEAD OFFICE CAN RESOLVE THIS BECAUSE THEY JUST CANT READ AND UNDERSTAND.<br> <br> THEIR RESPONSE<br> <br> Good day <br> <br> <br> <br> Kindly provide us with your ID number.<br> <br> <br> <br> Regards.<br> <br> <br> <br> <br> <br> <br> AVBOB Complaints Department<br> <br> AVBOB Mutual Assurance<br> <br> Tel: ***<br> <br> Fax: ***<br> <br> 368 Madiba Road Pretoria<br> <br> [URL Removed]<br> <br> [URL Removed]<br> <br> [URL Removed] <br> <br> <br> >>> Patrick Sucram 2015/02/05 10:42 AM >>><br> <br> MY COMPLAINT<br> <br> Hi<br> <br> <br> <br> <br> I app**** for a funeral policy for my domestic helper in October 2014 and gave the documents to Thulani at Port Shepstone.<br> <br> No proper feedback was given to myself or my helper to ensure that this policy is activated and current.<br> <br> <br> <br> <br> I find this disgusting for a company that purports itself as a leader in its field .<br> <br> <br> <br> <br> Please correct this urgently.<br> <br> <br> <br> <br> Maningi is contacted on ***<br> <br> Patrick ***<br> <br> <br> <br> <br> You all should be ashamed of yourselves

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Replies (1)
AVBOB Mutual Assurance Society
AVBOB Mutual Assurance Society's reply12 Feb 2015, 12:01
Official
Hello patman7,

Thank you for alerting us to your complaint. Our Complaints department has investigated your complaint and has communicated the outcome to you in writing on 12 February 2015.

We hope that the matter has been resolved to your satisfaction.

Should you have any further enquiries in this regard please send an e-mail to *** or a fax to ***

Best regards,